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IMPS Terms & Conditions:

 The Sutex Co-op Bank Ltd- phone banking service provided by The Sutex Co-op Bank Ltd to its Customers.

 

"Registered Mobile Number (RMN)" shall mean the number registered/provided by the Customer In writing (either through a printed form provided by The Sutex Co-op Bank Ltd or otherwise), or through ATM, website, through call center, for the purpose of availing the Facility.

 

"Website" refers to www.sutexbank.in or any other website as may be notified by The Sutex Co-op Bank Ltd.

 

"Personal Information" shall mean the information about the Customer obtained in connection with the Facility.

 

"Request/Pull Facility" shall mean facility through which Customers will be able to make requests about their Account(s) by sending "key words" through SMS to The Sutex Co-op Bank Ltd Contact Number provided by The Sutex Co-op Bank Ltd for the purpose.

 

"SMS" shall mean Short Messaging Service, which is the transmission of short text messages to and from SMS enabled devices including but not limited to mobile phones.

 

"Mobile Banking app" shall mean the mobile banking application which can be installed on the mobile phone handset to access information pertaining to the Account(s).

 

Other abbreviations used:

NEFT-National Electronic Funds Transfer RTGS - Real Time Gross Settlement

IMPS - Immediate Payment Service

MPIN – Mobile Banking Personal Identification Number

OTP - One Time Password

 

The Sutex Bank Mobile Banking:

The Sutex Bank Mobile Banking is The Sutex Co-op Bank Ltd.’s Mobile Banking offering that gives customers complete control over their accounts and lets them bank from the comfort of their home, office or even if they are on the move, 24 hours a day, 7  days a  week. This facility is absolutely free for all eligible The Sutex Co-op Bank Ltd accountholders.

 

With The Sutex Bank Mobile Banking, customers can avail of a wide range of banking services that literally puts the bank at their fingertips.

 

It gives customers instant access to their:

A)   Savings Accounts

B)Current Accounts

C)   Overdraft Accounts

 

Customers can:

  1. Check their account balance
  2. Get mini statement (last 10 transactions)
  3. Transfer funds within own The Sutex Co-op Bank Ltd accounts, to other The Sutex Co-op Bank Ltd accounts, non- The Sutex Co-op Bank Ltd accounts using NEFT
  4. Do IMPS P2P, P2A transactions for immediate funds transfer
  5. Request for cheque book
  6. Locate The Sutex Co-op Bank Ltd branches and ATMs

 

APPLICATION:

Customers can apply for The Sutex Co-op Bank Ltd Mobile Banking by using any of these options:

  1. Place request at any The Sutex Co-op Bank Ltd Bank Branch by filling in the Customer Request Form

 

ELIGIBILITY:

 

The facility is available for customers having a satisfactory running account. The Facility will be offered to resident individuals and sole proprietary concerns with mode of operation ‘Self and/or Either/ Survivor’. The Sutex Co-op Bank Ltd Mobile Banking will also not be available to Non Resident Accounts.

 

AVAILABILITY & DISCLOSURE:

The Sutex Co-op Bank Ltd has adopted the mode of authentication of the Customer by means of verification of the Mobile Phone Number and/or through verification of MPIN allotted by The Sutex Co-op Bank Ltd to the Customer or through any other mode of verification as may be stipulated at the discretion of The Sutex Co-op Bank Ltd. The customer agrees that while the Information Technology Act,2000 prescribes that a subscriber may authenticate an electronic record by affixing his digital signature which has been given legal recognition under the Act, the Bank is authenticating the customer by using mobile phone number, MPIN or any other method decided at the discretion of the Bank which may not be recognized under the Information Technology Act, 2000 for authentication of electronic records and this is acceptable and binding to the customer and hence the customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without any liability to the Bank.

The Sutex Co-op Bank Ltd shall endeavor to provide to the Customer through the Facility, services that the Bank, may decide from time to time. The Sutex Co-op Bank Ltd reserves the right to decide what services may be offered to a Customer on each Account and such offers may differ from Customer to Customer. The Sutex Co-op Bank Ltd may also vary the services offered through the Facility at its sole discretion.

 

The Facility is made available to the user at the Customer request, at the sole discretion of The Sutex Co-op Bank Ltd and may be discontinued by the Bank at any time without notice. The Sutex Co-op Bank Ltd shall have the discretion to offer the Facility to Non Resident Indians subject to applicable laws. Access to the Facility shall be restricted to the Customer availing the Facility. Customer instructions shall be effected only after authentication of the Customer by means of verification of the Mobile Phone Number and/or through verification of MPIN allotted by The Sutex Co-op Bank Ltd to the Customer or through any other mode of verification as may be stipulated at the discretion of the Bank.

 

The Sutex Co-op Bank Ltd shall endeavor to carry out the instructions of the Customer promptly, provided that the Bank, shall not be held responsible for the delay in carrying out such instructions due to any reason whatsoever, including, but not limited to, failure of operational system or any requirement of law or The Sutex Co-op Bank Ltd.’s internal policies.

 

AUTHORITY TO The Sutex Co-op Bank Ltd:

 

In its endeavor to provide best of the class facilities to its users, The Sutex Co-op Bank Ltd Mobile Banking incorporates many services from its third party vendors and partner tie-ups. The user irrevocably and unconditionally authorizes The Sutex Co-op Bank Ltd to access all his Account(s) for effecting banking or other transactions performed by the user through The Sutex Co-op Bank Ltd Mobile Banking and to share the Account information with  any third parties for the purpose of accepting/executing such requests of the users. The instructions of the user shall be effected only when such instruction is in accordance with the prescribed procedure.

 

The Sutex Co-op Bank Ltd shall have no obligation to verify the authenticity of any transaction / instruction received or purported to have been received from the user through The Sutex Co-op Bank Ltd Mobile Banking or purporting to have been sent by the user other than by means of verification of the Mobile Banking user-id and MPIN.

 

RECORDS:

All records of The Sutex Co-op Bank Ltd generated by the transactions arising out of use of the Facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transactions. The authority to record the transaction details is hereby expressly granted by the Customer to The Sutex Co-op Bank Ltd.

 

INSTRUCTIONS:

All instructions for availing the services under the Facility shall be provided through the mobile phone number in the manner indicated by The Sutex Co-op Bank Ltd. The Customer is also responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient for availing of the services under the Facility. The Alerts would be   sent to the mobile phone number, last registered with The Sutex Co-op Bank Ltd. Alerts will not be offered for two mobile phone numbers for the same Account. The same mobile phone numbers cannot be registered for availing the Facility in relation to different Account(s) under different customer-id. Keywords for various information requests shall be as may be provided for, from time to time, including on the application forms or as available on The Sutex Co-op Bank Ltd.’s website www.sutexbank.inor available at The Sutex Co-op Bank Ltd.’s branches.

 

Where The Sutex Co-op Bank Ltd considers the instructions to be inconsistent or contradictory it may seek clarification from the Customer before acting on any customer instructions or act upon any such instruction as it may deem fit. The Sutex Co-op Bank Ltd shall have the right to suspend the services under the Facility if the Bank has reason to believe that the Customer's instructions may lead to direct or indirect loss or may require an indemnity from the Customer before continuing to operate the Facility.

 

 

ACCURACY OF INFORMATION:

The Customer undertakes to provide accurate and complete information wherever required and shall be solely responsible for the correctness and completeness of information provided by him to The Sutex Co-op Bank Ltd at all times, including, but not limited to, for the purposes of availing of the Facility. The Bank shall not be liable for consequences arising out of erroneous information submitted by the Customer. If the Customer suspects that there is an error in the information supplied by the Bank to the customer, he should inform The Sutex Co-op Bank Ltd at the earliest. The Bank will endeavor to correct the error wherever possible on a best effort basis. While The Sutex Co-op Bank Ltd will take all reasonable steps to ensure the accuracy of the information supplied to the Customer, The Sutex Co-op Bank Ltd shall not be liable for any inadvertent error, which results in the providing of inaccurate information.

 

DISCLAIMER OF LIABILITY:

The Sutex Co-op Bank Ltd shall not be responsible for any failure on the part of the Customer to utilize the Facility due to the Customer not being within the geographical range within which the Facility is offered and which forms part of the roaming network of the mobile phone service provider. If the Customer has reason to believe that the Mobile Phone Number is / has been allotted to another person and / or there has been an unauthorized transaction in the Account and / or the mobile phone handset is lost, the customer shall immediately inform The Sutex Co-op Bank Ltd of the same.

 

INDEMNITY:

In consideration of The Sutex Co-op Bank Ltd providing the Facility, the Customer, at his/her own expense, agrees to indemnify, defend and hold harmless, The Sutex Co-op Bank Ltd, its directors and employees, representatives, agents and/or the affiliates, as the case may be, against all losses, damages, expenses, actions, claims, demands and proceedings whatsoever, that the Bank may incur, sustain, suffer or be put to at any time as a consequence of acting on or omitting or refusing to act on any instructions given by the Customer or otherwise for use of the Facility.

 

The Customer agrees to indemnify, defend and hold harmless The Sutex Co-op Bank Ltd and/or its affiliates, against any loss incurred by the Customer due to failure to provide   the services offered under the Facility or any delay in providing the services due to any failure or discrepancy in the network of the mobile phone service provider.

The Customer agrees to indemnify, defend and hold harmless, The Sutex Co-op Bank Ltd from any losses occurring as a result of the:

  1. The Customer permitting any third parties to use the Facility.
  2. The Customer permitting any other person to have access to his mobile phone or as a consequence of leaving the mobile phone unattended or loss of mobile phone.

 

 

FEES:

Currently this facility is absolutely free for all eligible The Sutex Co-op Bank Ltd account holders. However, The Sutex Co-op Bank Ltd shall have the discretion to charge such fees as it may deem fit from time to time and may at its sole discretion, revise the fees for use of any or all of the Facility, by notifying the Customer of such revision.

 

The Customer may, at any time discontinue or unsubscribe to the said Facility. The Customer shall be liable for payment of such airtime or other charges which may be levied by any mobile phone service provider in connection with availing of the Facility and The Sutex Co-op Bank Ltd is in no way concerned with the same.

 

The charges payable by the Customer is exclusive of the amount payable to any mobile phone service provider and would be debited from the account of the Customer on periodical basis (monthly/quarterly basis).

 

The Sutex Co-op Bank Ltd reserves the right to charge the Customer a fee for the use of services provided under the facility and change the fee structure at its  discretion.  Display of such charges on website of The Sutex Co-op Bank Ltdwww.sutexbank.in would serve as sufficient notice and the same is binding on the customer.

 

MODIFICATION:

The Sutex Co-op Bank Ltd shall have the absolute discretion to amend or supplement any of the features and benefits in relation to the Facility.

 

The Sutex Co-op Bank Ltd shall communicate the amended Policy by hosting the same on Bank's website www.sutexbank.in or in any other manner as decided by The Sutex Co-op Bank Ltd. The Customer shall be responsible for regularly reviewing this Policy, including amendments thereto as may be posted on the Bank’s website www.sutexbank.in and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the Facility.

 

TERMINATION:

The Customer may request for termination of the Facility at any time by giving   a written notice of at least 15 days to The Sutex Co-op Bank Ltd or through any other mode as specified by the Bank through its website www.sutexbank.in or through any other channel. The Customer will continue to be responsible for any transactions that may have been effected through the Mobile Phone Number in relation to the Facility prior to such cancellation of the Facility.

 

The Sutex Co-op Bank Ltd may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time without giving prior notice to the Customer. The Bank may, without prior notice, suspend the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of the Facility.

 

The Sutex Co-op Bank Ltd shall endeavor to give a reasonable notice for withdrawal or termination of the Facility. The closure of all account(s) of the Customer will automatically terminate the Facility.

 

The Sutex Co-op Bank Ltd may suspend or terminate Facility without prior notice if the Customer has breached these Terms and Conditions or The Sutex Co-op Bank Ltd learns of the death, bankruptcy or lack of legal capacity of the Customer.

 

The Sutex Co-op Bank Ltd may de-activate the facility if the facility has not been accessed for three months or more.

 

GOVERNING LAW:

This policy shall be governed and construed in accordance with the laws of India and any dispute or differences arising out of or in connection with the Facility shall be subject to the exclusive jurisdiction of the Courts at Surat.

 

The Sutex Co-op Bank Ltd accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that the Facility can be accessed by a Customer in a country other than India does not imply that the laws of the said country govern this policy and / or the operations in the account(s) of the Customer and / or the use of the Facility.

 

ALERTS:

The Customer is responsible for intimating to The Sutex Co-op Bank Ltd any change in the Mobile Phone Number or email address or Account details and The Sutex Co-op Bank Ltd will not be liable for sending Alerts or other information over the Mobile Phone Number/email address not recorded with the Bank.

 

The Customer acknowledges that to receive Alerts, the Mobile Phone Number must be active and accessible. The Customer acknowledges that if the Customer's Mobile Phone Number remains inaccessible for a continuous period (such period dependent upon service providers) from the time an Alert is sent by The Sutex Co-op Bank Ltd, that particular Alert may not be received by the Customer.

The Customer acknowledges that the provision of the Facility is dependent on the infrastructure, connectivity and services to be provided by service providers engaged by The Sutex Co-op Bank Ltd or otherwise. The Customer accepts that timelines, accuracy and readability of Alerts sent by The Sutex Co-op Bank Ltd will depend on factors affecting other service providers engaged by the Bank or otherwise. The Sutex Co-op Bank Ltd shall not be liable for non-delivery or delayed delivery of Alerts, error, loss or distortion in transmission of Alerts to theCustomer.

 

SERVICES OFFERED UNDER THE FACILITY:

To avail of the various services offered, the mobile phone should be compatible with the mobile banking channel/s

  • GPRS connectivity and a mobile web browser to access GPRS channel.
  • GPRS connectivity and J2ME/Android/iOS supported mobile to download the software application and use this channel.

LIMIT of TRANSACTIONS for Other Banks:

Customers shall be able to make financial transactions of up to Rs. 2,00,000/- per day for IMPS and Rs. 2,00,000/- per day for NEFT (Subject to Bank Policy and update) . The Sutex Co-op Bank Ltd may, at its sole discretion, increase or reduce the limit up to the limit as permissible under applicable laws.

 

RESPONSIBILITIES AND OBLIGATIONS OF CUSTOMERS:

The customer will be responsible for all transactions, including fraudulent/erroneous transactions made through the use of his/ her mobile phone, SIM card and MPIN, regardless of whether such transactions are in fact entered into or authorized by him/ her. The customer will be responsible for the loss/damage suffered. The customer shall take all steps possible to ensure that his/her mobile phone is not shared with anyone and shall report any misuse/ loss of the mobile phone or SIM card immediately.

 

The customer will use the services offered under Facility using the MPIN/Password in accordance with the procedure as laid down by The Sutex Co-op Bank Ltd from time to time.

 

The customer shall keep the USER ID and MPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the security of the services. It will be the responsibility of the Customer to notify The Sutex Co-op Bank Ltd immediately if he/ she suspect the misuse of the MPIN. The Customer will also immediately initiate the necessary steps to change MPIN. If the mobile phone or SIM is lost, the customer must immediately notify the telecom service provider to block the SIM. After that, he/she shall advise the user ID, mobile phone number to Bank’s helpline to suspend The Sutex Co-op Bank Ltd Mobile Banking Service.

 

The Customer accepts that any valid transaction originating from the USER ID and / or registered mobile phone number shall be assumed to have been initiated by the customer.

 

The Customer shall ensure that the mobile is secured with required security features.

 

The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the facility which would be publicized on the websites and at the branches and would be responsible for the same.

 

The Customer shall be liable for all loss on breach of the Policy, Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure on to advice The Sutex Co-op Bank Ltd within a reasonable time about any unauthorized access in the account.

 

MISCELLANEOUS:

The Sutex Co-op Bank Ltd reserves the right to revise the policies, features and benefits offered through the Facility from time to time and may notify the Customer of any such revisions/changes in any manner as deemed appropriate. The customer will be bound by such revisions/changes unless the customer terminates the Facility.

 

The Customer shall comply with all such terms and conditions as The Sutex Co-op Bank Ltd may prescribe from time to time for facilities/services availed of by the Customer.   All such transactions effected by or through facilities for conducting remote transactions including the internet, world wide web,  electronic  data interchange, Bank’s Customer Care Centre, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of The Sutex Co-op Bank Ltd, for and in respect of such facilities/ services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the policy prescribed by The Sutex Co-op Bank Ltd for such facilities/ services, as may be prescribed from time to time.

 

Maps and location data for branches/ATMs provided in the Mobile Banking app are provided for basic navigational purposes only. They should only be used as a guide and should not be relied upon in situations where precise location information is needed.

 

 

 

Customer Communication:

 ContactTollFreewithinIndia:02612632088 Email:sutexcbs@sutexbank.in

Letters and couriers may be addressed to:

The Sutex Co-op Bank Ltd.

“Surajram Bachkaniwala Bhavan”, 2nd Floor, Nr. Navjivan Circle, U.M.Road,Surat-395009