Vision 2015 :
The bank aims to double its business in next 5 years. Expansion plan is there for opening of 3 more branches in prime locations of the city. Main focus is to cover the areas which are not covered by adequate banking facilities.
The adoption of all modern technologies for better service will be priority of the bank in future. The environment of all the branches will match an international standard.
Bank is poised to move towards needs based and behavior based segmentation in the next few years. Recounting that the number of mobile phone users is increasing day by day, bank has already started services of mobile banking and will shortly commence net banking.
The bank will expand its horizons beyond the traditional banking products and enter into newer ventures to increase its bottom line combines with cost rationalization.
In summary, bank will spotlight on customer service as well as satisfaction across all channels.